|
|
|
All items on our website have [Add
to Shopping Cart] links when they are available for purchase, so you can add
them directly and easily into the Shopping Cart Order Form. When you are done
shopping, you may view your Shopping Cart by clicking on the [Shopping Cart]
link found in the page header or wherever else you find it. You can select
shipping methods and get your total automatically. Despite this automation, all
completed orders will still be reviewed by a person to get the details right
for you! Your payment and shipping information is gathered in an encrypted form
over a Secure Server for data transmission protection.
You may also call us at (91)40 xxxxxxxx to place your orders during our shop
hours. If you call and get a voice mail then please leave a detail message with
call back number, so that one of our associate will return your call within
24hours.
No matter how you order, your personal
sensitive data is retrieved and used only by us, no third parties. A person
reviews and processes your order, and a person sends you a detailed
confirmation email. If your order includes special instructions in the
"Comments" section of the order form, a person will read carefully and follow
through on all the details. You have the opportunity to change or cancel your
order before it is shipped. A person is available by email or telephone to
assist you during business hours and beyond (we are not quite a 24/7
operation).
|
How
do I add another item to my order?
After you click [Add to Shopping Cart] for your first item, you will be taken
to the Shopping Cart. If you want to add another item to your order, Click on
the [Return to Store] button located at the top right corner. This will take
you back to the page you were viewing before, and you can continue browsing the
website for more items! Clicking on [Add to Shopping Cart] or [Shopping Cart]
will take you back to your Shopping Cart again!
|
When
I click on [Add to Shopping Cart] why do I get a message [Sorry, The item you
have selected is out of stock]?
In most cases, we remove any item that we do not have in stock, but
occasionally an order will come in immediately prior to you placing your own
order, and the item will become unavailable before the order button has been
modified! Another possibility, is that you are viewing a page that has been
updated, but your computer is showing you an older stored (cached) version of
it. To make sure you are seeing the most recent version of our web page, click
"Reload/Refresh" on your browser toolbar...more about this.
|
How
do I pay for my purchases?
We accept Visa / MasterCard that have any of the Visa/MasterCard logos on them.
When you use your credit card, we do not capture your funds immediately. For
your own protection, we charge your credit card only if the item you have
ordered is in stock and ready to ship that same day. You may buy at our
web-store with confidence.
|
Is
your site secure?
We guarantee that every transaction you make at Cherukuri Jewelers will be 100%
safe.
The Cherukuri Jewelers site was developed to support secure online purchasing
through secure socket layer (SSL) technology; using 128 Bit encryption. This
technology works best when the site is viewed using Microsoft's Internet
Explorer or Netscape Navigator. Credit card information that you provide during
the shopping process is encrypted for your protection. (You'll know that you're
in an encrypted area when you see a solid key when using Netscape Navigator or
a closed lock when using Internet Explorer.) Furthermore, information provided
to us as a result on your online purchase is completely confidential and will
not be disclosed or sold to any other party.
|
How
do you ship my order, or can I select how it is shipped?
Yes you can. We have multiple shipping options, choose one that suite your
needs.
|
When
will my order be shipped?
This depends on our Store Hours and the day/time of day your order is retrieved
from our computer or called in. Your order for in-stock items usually ships out
within 2 weekdays. We will confirm the shipping or delivery date in an email
confirmation. If delivery time is critical, please feel free to contact us in
advance of ordering!
|
Do
you ship outside the India & United States?
Currently, our online credit card processor accept any international order.
Though, presently, we are delivering to order to India & UniteStates. For
other countries, please speak to our Customer support team.
|
Will
I owe sales tax on my order?
No tax is added on orders shipped
anywhere. Prices mentioned includes the Sales Tax.
|
Can
you ship my order to someone else as a gift?
We are happy to send your order out as a gift! On the Shopping Cart, enter the
gift recipient address for the correct shipping address. On the CheckOut form,
you will enter both the gift recipient shipping address, as well as your credit
card billing address. You can also provide additional instruction in the
comments field. Please note... if you do not tell us that this is in fact a
gift, then we assume that your order is NOT a gift, so your name and receipts
name will be included in the package!
|
I
placed an order, but I did not receive any email confirmations, what does that
mean?
You should receive TWO emails from us
after placing an on-line order. The first is automated, and is sent immediately
after your order is submitted, the second is sent by a person after reviewing
your order to confirm shipping dates. If you received the first email, then the
second will arrive within 12/24 hours (excluding weekends). If you did not
receive the first, then the most likely problem is a wrong email address
entered in the Shopping Cart. Please contact us at (91)40-xxxxxxxx or send us a
email at support@cherukurijewelers.com
with your order and contact information.
|
I
placed an order, how do I print a copy of it?
You can print the "Order Confirmation Page" screen that appears after your
order is submitted and accepted, using the Print feature of your Internet
Browser. You will also receive an email receipt for your order, which you can
print from your email system.
|
Where
is my order, what if it arrives late or not at all?
After you placed your order, we email you with a delivery date by the carrier
method you selected. If it is now beyond that date, please contact us for
tracking information (all orders by UPS and FedEx can be tracked en-route).
Expedited shipping services offer a money-back guarantee. In the rare and
unfortunate circumstance that your package is permanently lost in transit, we
will either replace the item or refund you in full.
|
How
do I order a ring in a particular size, or re-size?
While ordering, you can select the
desired size of the ring. Because of the unique handmade designs and limited
production, we do not carry multiple ring sizes of the same style. If you like
any ring that is not your size, you can email us for the possibility of
re-sizing and we will let you know if it is doable or not.
|
Can
I track my order shipment?
Yes, you can. In your 2nd email from us (confirmation email about shipping
dates), we also provide you a tracking information, that is available for all
packages shipped! Use the tracking number on the USPS or FedEx tracking
websites to see the status of your shipment (available by the end of the day
your package is shipped). If you did not get the tracking link from us in an
email, contact us with your name and order number!
|
I
put items in my Shopping Cart, but how do I check my Shopping Cart again?
You can go back to your Shopping Card any time by clicking in the [Shopping
Cart] link at the top menu bar.
|
I
clicked on [Add to Shopping Cart] but nothing happens, what do I do?
Occasionally there is a hang-up in the processing of your order request before
getting to the Shopping Cart, so you experience a "delay" or "freezing". In
most cases, the item is put into your Shopping Cart right away, but you cannot
see this! As software's complex code (script) pulls information from many
computers and needs to communicate back to your particular computer, and along
the way a small hang-up can occur. Most of the time the problem may resolve if
you re-click o[Shopping Cart] button. You can always refresh or open a new
browser window to restart again if the problem persists.
|
I
put items in my Shopping Cart, but how do I check my Shopping Cart again?
You will notice that all (or part) of the item description in your Shopping
Cart will be underlined. This is a link to the enlarged image and description
page for that item. If you click on this, it will take you to that particular
page...but do not click on [Add to Shopping Cart] again, it is already in your
Shopping Cart!. You may go back to your Shopping Cart by clicking in the
[Shopping Cart] link at the top menu bar or browse other Categories from the
left menu bar.
|
I
have more than one quantity for the item I want to buy in my Shopping Cart, how
do I correct that?
You may have clicked on [Add to Shopping Cart] twice, causing this to happen.
Simply change the quantity to 0 and choose Update My Cart.
|
How
do I order more than one of the same item?
Please note, that we carry unique and limited production pieces, so we may only
have the ONE available! Some time we may have multiple pieces for the same
design, so always call us in advance before placing the order for more than two
of the same item.
|
How
long will my Shopping Cart selections remain available?
Items you have put into your Shopping Cart may remain in your Cart for up to 24
hours, until you complete CheckOut and place your final order. Until the order
is completed with payment, though, your merchandise is not set aside for you,
and could be ordered by someone else and sell out. But enjoy browsing our
website at your leisure, selecting items you think you want, then go back to it
and make your final decisions!
|
What
is CVV2 Security Code and where to find it?
After you have entered your credit card information for payment, there is a
space requesting the Card Verification Value, which requires that you have the
credit card in front of you! We will be unable to process your credit card
order without this, as a security precaution for you.
Where to find CVV2 code?
It is the three-digit number printed in the signature space on the back of most
credit cards, such as Visa, Mastercard, and Discover cards. The CVV2 number is
always the last group of numbers in the signature space on the back of the
card. It is not part of your regular credit card number.
|
How
do I make sure I am seeing the most up-to-date pages?
We make changes to CHERUKURI JEWELERS website daily! If you wonder whether the
page you are viewing is current, simply click on "Reload/Refresh" in your
browser toolbar. If you ALWAYS want your browser to check for the newest page,
because many computers are set up to economize downloads by saving or "caching"
recently viewed files, the following steps may be taken in your browser
settings:
Internet Explorer... 1. Select the Tools pull-down menu. 2. Select Internet
Options. 3. Select the General tab. 4. Under Temporary Internet Files, select
the Settings button. 5. Under "Check for newer versions of stored pages,"
select "Every visit to the page."
Netscape Navigator... 1. Select the Edit pull-down menu. 2. Select Preferences.
3. Under the Advanced option, select Cache (you may need to click the + symbol
next to Advanced to see this). 4. Under "Compare the page in the cache to the
page on the network," select "Every time I view the page." 5. Click OK.
You may want to check the "Help" available for your particular version of
browser, and make a note of how your browser was set BEFORE you make any
changes to it...in case you want to change it back!
|
What
is your return policy?
If for any reason you do not like the item you have bought, you may return it
for an even exchange or a store credit, within ten business days, an evidence
of that may be required. we will ship you the new item as soon as we receive
the one you have shipped back to us. we will charge the difference if any, to
the same account used originally. Please send the items for exchange with a
note, describing the item code of the item you want in exchange, your address,
phone number and email. You may want to insure your return; we cannot be
responsible for lost or misdirected returns. The address to return is the same
that is on the invoice you receive.
If you have any questions regarding
your order, please feel free to contact us at (91)40-xxxxxxxx or send us a
email at support@cherukurijewelers.com.
|
I
received a gift purchased from you that I would like to return, is that
possible?
If for any reason you do not like the item you have bought, you may return it
for an even exchange or a store credit, within ten business days, an evidence
of that may be required. we will ship you the new item as soon as we receive
the one you have shipped back to us. we will charge the difference if any, to
the same account used originally. Please send the items for exchange with a
note, describing the item code of the item you want in exchange, your address,
phone number and email. You may want to insure your return; we cannot be
responsible for lost or misdirected returns. The address to return is the same
that is on the invoice you receive.
If you have any questions regarding
your order, please feel free to contact us at (91)40-xxxxxxxx or send us a
email at myorder@cherukurijewelers.com.
|
|
Expert repair
Services.
Yes, we do in house repairs for the items that are purchase from us as well as
the pieces that you have purchase from some other jewelers. Repair charges
varies on a case-by-case basis. Repairs we handle by mail usually require a
shipping/handling charge. Even if the item cannot be replaced or repaired after
evaluation by us,
shipping/handling charges may still apply. If you need something fixed or
replaced, email us with your order no* & name*, where you are from*, Item
number, item description, where & when purchased, and the nature of the
problem.
|
How
do I get on your mailing list?
We maintain an email list for customers who indicate they want to be on our
list while placing an order. We email special offers and news to existing
customers, and this is our only mailing list.
|
Do
you have a catalog?
Our website is the perfect tool to show you a wondrous array of hand made and
imported jewelry from various parts of the world. Because of their unique or
limited production nature the designs keep on changing but we change our
website offering daily! A printed catalog for that reason could not possibly
for us...so the answer is No, however we have about 1000+ items on the web,
which are all in stock, any item which gets sold out is removed within a few
hours and new items are added to the website each day.
|
What
is the purity of the gold you sell?
The gold items we sell are 22 karat in purity, which is 91.6 percent gold in
any metal, there is also some precious stone jewelry which is made in 21 karat
gold purity.
|
Do
you offer quantity discounts?
Most individual items offered on our website are currently available in a
quantity of ONE for immediate shipment. If you would like to Special Order a
larger quantity of one or more items, please see send us an email at
support@cherukurijewelers.com with your requirements or contact us at
(91)40-xxxxxxxx and we would explore the possibilities.
|